Refunds

At Country Club Furniture, we strive to ensure your complete satisfaction with every purchase you make from our store. We understand that sometimes circumstances may require a return or refund, and we are here to assist you in such cases. Please take a moment to review our refund policy outlined below: Eligibility for Refunds: We accept refund requests within 30 days from the date of purchase. The item(s) must be in its original condition, unused, and in the original packaging. Customized or special order items are not eligible for refunds, as they are tailored to your specific requirements. Refund Process: To initiate a refund, please contact our customer service team within the specified timeframe. You may reach out to us via phone, email, or by visiting our store in person. Our team will guide you through the refund process, providing you with any necessary instructions and assistance. Refund Options: For eligible returns, we offer two refund options: a) Store Credit: You may choose to receive a store credit that can be applied towards future purchases at Country Club Furniture. b) Original Payment Method: If preferred, we can issue a refund back to the original payment method used for the purchase. Refund Exceptions: In some cases, restocking fees may apply to returned items. The restocking fee, if applicable, will be clearly communicated to you during the refund process. Delivery and assembly fees are non-refundable unless the return is due to a defect or error on our part. Return Shipping: If the return is due to our error or a defective item, we will arrange and cover the return shipping costs. If the return is due to personal preference or non-defective reasons, you will be responsible for the return shipping costs. Inspection and Processing Time: Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria stated above. Please allow sufficient time for the inspection and processing of your refund. We will make every effort to expedite the process and keep you informed of any updates. Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours of delivery. We may request supporting documentation such as photographs or a detailed description of the damage or defect. Our team will work diligently to resolve the issue and provide a suitable solution, including repair, replacement, or refund, depending on the circumstances. At Country Club Furniture, we value your satisfaction and want to ensure a smooth and fair refund process. If you have any questions or require further clarification regarding our refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and make your shopping experience with us exceptional in every way.